Returns & Refunds
Returns & Refunds
If something about your order is not right, our team can help review the situation and explain the return or refund steps that apply to your order. Contact Ergonest before sending an item back so we can provide the appropriate instructions.
Start with your order details.
Return and refund questions are reviewed using the details of the order, the product involved and the reason for the request.
To avoid unnecessary delays or shipping an item without the correct instructions, contact our team first. We will review the information you provide and explain the next steps that apply to your order.
Contact us first.
Before returning a product, reach out to Ergonest with your order information and a short explanation of the issue.
Wait for instructions.
Our team will review the request and provide the return or refund instructions that apply to the order.
Follow the confirmed steps.
If further action is required, use the instructions provided by our support team so the request can be handled accurately.
Four simple steps to request support.
Providing complete order information at the beginning helps our team understand the request and reduces unnecessary back-and-forth.
Locate your order details
Have the order information available so our team can identify the purchase you are contacting us about.
Describe the request
Explain whether the request concerns a return, refund, incorrect item, shipping issue or another product-related concern.
Share useful details
Include relevant product information and supporting photos when they help show the condition or issue clearly.
Follow our reply
Once reviewed, our support team will explain the appropriate next steps for the request.
Help us understand the request clearly.
A concise message with the most useful information makes it easier for our team to review your order and provide accurate instructions.
- 01 Your order information or other details that identify the purchase.
- 02 The product name or item involved in the request.
- 03 A clear explanation of why you are contacting us.
- 04 Photos when they are useful for showing product condition, damage or an incorrect item.
- 05 The best contact information for receiving our response.
What happens after you contact us.
We review each request using the information available for the order. Because different situations can require different steps, our support team will confirm the applicable instructions rather than asking you to guess how the return should be handled.
Return instructions
If a return is appropriate for your request, our team will explain the steps that apply before the item is sent back.
Please contact Ergonest before shipping a return so you have the current instructions for your specific order.
Refund review
If a refund is approved, our team will confirm the applicable next steps. Processing can vary according to the order circumstances and the payment provider involved.
We do not publish an unconfirmed universal refund timeline on this page. Contact support for information specific to your order.
Contact Ergonest before returning an item.
Our team can review your request, confirm the relevant information and provide instructions for the next step.
Returns & refunds FAQ.
These answers explain the support process without replacing the order-specific instructions provided by our team.
Should I send an item back before contacting Ergonest?
Please contact our support team first. We will review the request and provide the applicable return instructions before you send anything back.
What information should I include in my message?
Include information that identifies the order, the product involved, a clear description of the request and supporting photos when they are relevant.
What if my item arrives damaged or appears incorrect?
Contact us with the order information and clear photos that help document the condition or item received. Our team will review the details and explain the next steps.
How long does a refund take?
The applicable timing can depend on the circumstances of the request and the payment provider. If a refund is approved, our team will provide the relevant information for your order.
Who pays for return shipping?
Return shipping responsibilities can depend on the specific situation. Contact Ergonest before shipping an item so our team can confirm the instructions that apply to your request.
Can I contact Ergonest if I am unsure whether my order qualifies?
Yes. Send us the order details and explain the situation. Our team can review the information and clarify the available next steps.
Send us the order details and we will help you determine the next step.
For return, refund, damaged-item or order-related questions, contact Ergonest directly so your request can be reviewed using the details of your purchase.