Information you provide directly

Depending on how you use the store, you may provide information directly when placing an order, contacting customer support, submitting a form or interacting with another store feature.

This information may include details such as your name, contact information, delivery information, order details and the content of communications you send to us.

Information collected through website use

Online stores and the services connected to them may automatically process certain technical information when a visitor uses the website.

Depending on the tools enabled on this store, this may include information about browser type, device information, approximate location derived from network information, pages viewed, interactions with the site and similar technical data.

How information may be used

Personal information may be processed where reasonably necessary to operate and support an ecommerce store.

• To process and administer orders.
• To provide customer service and respond to requests.
• To maintain, secure and improve website functionality.
• To detect or reduce fraudulent, abusive or unauthorized activity.
• To maintain business and transaction records where appropriate.
• To provide communications you have requested or consented to receive.

Orders and payment information

Ecommerce transactions may require payment-related information. Payment details may be handled through payment services connected to the store rather than being processed directly by Ergonest.

The specific information handled, and the service responsible for processing it, depends on the payment methods and providers enabled at checkout.

Cookies and similar technologies

Websites commonly use cookies and similar technologies to remember preferences, maintain essential site functions, understand website use and support certain commerce features.

The cookies present on this store depend on the website platform, applications and services that are actually enabled. Browser settings may allow you to control or remove certain cookies, although restricting essential cookies can affect site functionality.

Service providers

An online store may rely on service providers to support functions such as website hosting, payments, order administration, delivery, customer support, security, analytics or communications.

Information should only be shared where reasonably necessary for the relevant service, business operation or legal requirement. The actual providers used by this store should be reviewed before this policy is published.

Marketing communications

If marketing or promotional communications are enabled, information may be used to send those communications where permitted and where appropriate consent or another valid basis exists.

Customers should be given a reasonable method to stop receiving optional marketing communications. Transactional or service-related communications may still be necessary for orders or support requests.

Information retention

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was processed, for legitimate business recordkeeping, or where a longer period is required by applicable obligations.

Retention periods can vary depending on the type of information, the nature of the transaction and the legal requirements that apply.

Your privacy choices and rights

Depending on where you live, you may have rights relating to personal information, such as requesting access, correction, deletion or additional information about how data is processed.

These rights can vary by location and may be subject to legal exceptions. Requests can be submitted through the Ergonest contact information shown on this page.

Information security

Reasonable administrative, technical and operational measures should be used to help protect personal information appropriate to the nature of the information and the services involved.

No website, transmission method or storage system can be guaranteed to be completely secure, so visitors should also take reasonable steps to protect account and device information.

Children's information

This store is intended for general ecommerce use and is not designed specifically to collect personal information from children. Any age-related requirements should be reviewed against the locations where the store operates and sells.

Changes to this policy

This privacy notice may be updated when store practices, services, website functionality or applicable requirements change.

When material updates are made, the date displayed near the top of this page should be revised accordingly.